Terms and Conditions

These Terms and Conditions govern access to and use of all services provided by WestAce Casino, including the game catalogue, sportsbook, bonus programme, VIP programme, and banking facilities. WestAce Casino is operated by the Casolinia Group under a licence issued by the Anjouan Gaming Licensing Authority. All transactions are protected by 256-bit SSL encryption and processed through PCI-compliant payment channels. By registering an account and using the platform, you confirm that you have read, understood, and agreed to be bound by these terms, the Privacy Policy, and the Responsible Gambling Policy, as well as all applicable regulations in your province or territory of residence within Canada. Continued use of the platform following any revision to these terms constitutes acceptance of the updated version.

Eligibility and Account Registration

Access to WestAce Casino services is limited to individuals who satisfy all eligibility conditions defined by the platform and by the laws applicable in their jurisdiction. Registration and active use of services are permitted only to persons who meet all of the following requirements simultaneously:

• Are at least 18 years of age, the minimum enforced across all markets served by the platform
• Are not located in or resident of any country or territory listed as restricted by the platform
• Do not hold a previously suspended or closed account due to a breach of these terms
• Have full legal capacity to enter into binding agreements under applicable law
• Provide accurate, complete, and current information during registration and throughout the account lifecycle

Each individual may maintain only one active account on the platform. Creating duplicate accounts using the same personal details, email address, IP address, household, device, or payment method constitutes a breach of these terms. Where multiple accounts are identified, the platform reserves the right to cancel all associated accounts and block balances pending investigation. Identity documentation may be requested at any time to verify account eligibility and ownership.

Identity Verification (KYC and AML)

WestAce enforces Know Your Customer verification procedures in line with the requirements of its Anjouan Gaming Licensing Authority licence and Anti-Money Laundering standards consistent with FATF recommendations. The KYC process is not mandatory during sign-up but is triggered at specific points during account activity.

The primary triggers for KYC verification include:

• The first withdrawal request, regardless of amount
• Deposit or transaction volumes that exceed defined thresholds
• Detection of unusual account activity or transaction patterns
• Routine compliance review initiated by the platform’s risk management team

Documents required to complete verification include:

1. Government-issued photo identification: passport, driver’s licence, or national identity card
2. Proof of residential address issued within the last three months: utility bill, bank statement, or official correspondence
3. Proof of payment method ownership where requested by the compliance team

The KYC verification process carries a target processing window of 72 hours after complete and legible document submission. Completing verification proactively after registration eliminates delays when withdrawal requests are submitted.

Deposits and Withdrawals

All financial transactions at WestAce must be made using payment methods registered in the account holder’s own name. Use of payment methods belonging to third parties is not permitted and may result in account suspension and transaction reversal.

The table below summarises the general financial conditions applicable to all accounts:

Withdrawal limits scale across the five VIP tiers from Leather to Ruby. Cryptocurrency cashouts in Bitcoin, Ethereum, USDT, and Litecoin represent the fastest available withdrawal path, typically completing in under 60 minutes after the casino approves the request. Withdrawal requests are processed on business days, and completing KYC in advance of any withdrawal request eliminates the document review step from the processing timeline.

Game Rules and Service Use

Use of all products and services at WestAce must comply with the specific rules published for each game category and with the following general principles:

• All confirmed bets and completed game rounds are final and cannot be reversed once the round has closed
• Game outcomes are determined by certified RNG systems supplied by licensed studios, audited independently on a regular basis
• The use of automated software, bots, scripts, or any mechanism that substitutes for human gameplay is expressly prohibited
• Exploiting software errors, system malfunctions, or pricing anomalies in the sportsbook to obtain advantages not available through normal gameplay constitutes a breach of these terms
• All interactions with the support team must be conducted respectfully; abusive conduct may result in account access restrictions

In the event of a technical fault affecting a game round or sportsbook event, WestAce reserves the right to void the affected transaction and return the staked amount to the account balance.

Bonus Terms and Promotional Conditions

The table below consolidates the key parameters governing the promotional programme across all active offer types:

Bonus funds and real-money funds are administered separately within the account. Winnings generated through bonus funds remain as bonus balance until the applicable wagering requirement is fully satisfied. WestAce reserves the right to cancel bonuses and associated winnings in cases where conduct indicates bonus abuse, including multi-account activity designed to multiply promotional value, wagering strategies that generate minimal game risk during rollover completion, or systematic exploitation of promotional conditions inconsistent with their intended purpose.

Responsible Gambling

WestAce Casino promotes responsible gambling and provides player protection tools accessible from the account dashboard and through the support team. Available tools include:

• Deposit limits configurable by day, week, or month
• Loss limits to restrict cumulative losses over a defined period
• Session time reminders and reality check alerts during active play
• Temporary cooling-off periods for short-term pauses
• Self-exclusion for defined periods or indefinitely
• Account closure with data retained in accordance with legal obligations

Access to all services is restricted to players aged 18 and over. Age verification is conducted as part of the standard KYC process. The platform maintains direct links to the Responsible Gambling Council and Gamblers Anonymous within its responsible gambling resources section. Players who identify signs of problematic behaviour in their own gambling activity are encouraged to contact the 24/7 support team to activate any available protection tool immediately.

Account Inactivity and Closure

Players may request voluntary account closure at any time by contacting the support team through live chat or email, provided no withdrawal is pending and no active bonus wagering requirement is in progress. Accounts inactive for an extended period may be subject to administrative policies including maintenance charges on the available balance as specified in the full operational terms. Periodic login activity maintains active account status.

Amendments and Limitation of Liability

WestAce is not liable for losses resulting from internet connectivity failures beyond the platform’s control, scheduled maintenance communicated in advance, or events of force majeure. The services are provided for entertainment, and participation in casino games and sports betting involves real financial risk with no guaranteed outcome. WestAce reserves the right to amend these terms when required by regulatory updates, service changes, or operational revisions. Material amendments will be communicated to registered account holders through a notice on the platform or by email with reasonable advance notice. Support is available 24 hours a day through live chat and by email to the official contact address published in the Help section of the site.WestAce Casino Terms and Conditions Canada