Privacy Policy
WestAce Casino is committed to the transparent and responsible handling of all personal data belonging to players who use its services. This document explains what information is collected, for what purposes it is processed, how it is secured, how long it is retained, and what rights Canadian players hold over their own personal data. WestAce Casino is operated by the Casolinia Group and runs under a licence issued by the Anjouan Gaming Licensing Authority. All data transmissions are protected by 256-bit SSL encryption combined with Cloudflare integration to secure every transaction and communication between player devices and the platform’s servers. AML compliance, segregated player funds, and encrypted connections form the core of the security architecture. By registering an account and using the services of WestAce Casino, you confirm that you have read and accepted the data practices described in this document.
Data WestAce Casino Collects
WestAce collects personal information at three principal stages: during account registration, during active use of the platform and its banking facilities, and during the identity verification process triggered before first withdrawals or upon compliance review.
At the registration stage, the following information is collected:
- Full legal name
- Valid email address used as the primary account identifier
- Date of birth for age eligibility confirmation
- Country and province of residence
- Mobile phone number
- Preferred account currency, with CAD supported natively for Canadian players
- Account password created by the user
During active platform use and financial transactions, additional data is collected automatically or upon compliance request:
- Government-issued photo identification for KYC verification
- Proof of residential address issued within the last three months
- Documentation of the payment method used for deposits, when required by the compliance team
- Complete transaction history covering all deposits, withdrawals, and payment method details
- Game session data and wagering history across all categories including slots, live dealer, and sportsbook
- Technical data including IP address, device type, operating system, browser version, and session duration
- Session authentication tokens and cookies maintaining login state between sessions
The table below summarises each data category and its primary purpose:
| Data Category | Primary Purpose |
| Registration details | Account creation and player identity management |
| KYC identity documents | Age verification, identity confirmation, fraud prevention |
| Transaction records | Payment processing and AML compliance |
| Game and session data | Platform personalisation and responsible gambling monitoring |
| Technical device data | Security monitoring and fraud detection |
| Cookies and session tokens | Session continuity and user preferences |
How WestAce Processes Player Data
All personal data collected by WestAce Casino is processed exclusively for purposes directly connected to delivering its services and fulfilling its regulatory obligations under the Anjouan Gaming Licensing Authority framework. The platform does not sell personal data to third parties for advertising or marketing without the explicit documented consent of the account holder.
The primary processing purposes include:
- Confirming that every account holder is at least 18 years of age and meets the eligibility requirements in their province of residence within Canada
- Processing deposits and withdrawals securely across all supported methods including Interac, Visa, Skrill, Neteller, and more than 15 cryptocurrencies through PCI-compliant payment channels
- Fulfilling Know Your Customer and Anti-Money Laundering obligations consistent with FATF recommendations and the standards required under the Anjouan Gaming Licensing Authority licence
- Ensuring game fairness through RNG-certified studios and regular independent auditing of all game outcomes
- Personalising the platform experience based on game preferences, session history, and account activity
- Sending communications about promotions, VIP level-up notifications, and account-relevant updates when the player has given consent
- Handling support requests through 24/7 live chat and email, with documented records maintained for dispute resolution
WestAce shares data with authorised third-party processors including payment service providers, identity verification companies, and licensed game studios. All third-party partners are contractually required to apply equivalent data protection standards to those maintained by the platform.
Security Measures and Data Retention
WestAce Casino protects player data through 256-bit SSL encryption across all communications and Cloudflare integration covering every transaction. All financial transactions are processed through PCI-compliant channels. The KYC verification process runs before the first withdrawal with a 72-hour processing target after document submission. All games operate on certified RNG systems from licensed studios, and bonus terms are published with wagering requirements, game contribution rates, and maximum cashout rules to ensure transparency in how player funds and bonus funds are managed.
The table below outlines applicable data retention periods:
| Data Type | Retention Period |
| Account registration data | Duration of account activity plus applicable legal hold |
| KYC identity documents | Minimum 5 years from account closure |
| Transaction and payment records | Minimum 5 years as required by AML obligations |
| Game session and wagering history | Duration of account plus compliance hold |
| Support and dispute records | Up to 2 years from resolution of each case |
| Cookies and session tokens | As configured by the player’s browser and device |
After the applicable retention period, data is deleted securely or anonymised so it can no longer be associated with any identifiable individual.
Player Rights
All registered Canadian players hold a defined set of rights over their personal data that can be exercised by contacting the WestAce support team through the 24/7 live chat or by email to the official support address. Available rights include:
- Access: request a copy of all personal data the platform holds in connection with your account
- Rectification: correct inaccurate or outdated information recorded in your profile
- Erasure: request deletion of personal data subject to mandatory legal retention obligations
- Portability: receive data in a structured, readable format suitable for transfer to another service
- Objection: object to processing for specific purposes including marketing communications
- Restriction: request limitations on how data is processed in circumstances recognised by applicable standards
All data-related requests are addressed within 30 calendar days of receipt.
Cookies
WestAce uses cookies and similar technologies to maintain session integrity, store player preferences, and collect anonymised usage analytics that inform platform improvements. Essential cookies maintain login sessions and secure the cashier process. Analytical cookies collect anonymised navigation data used to improve the platform without identifying individual users. Preference cookies store settings such as language and currency display. Cookie preferences can be managed through browser settings at any time.
Policy Updates
WestAce reserves the right to update this Privacy Policy when required by changes to services, regulatory requirements, or internal data management practices. Material changes will be communicated to registered players through a notice on the platform or by email with reasonable advance notice. Continued use of the platform after the effective date of any update constitutes acceptance of the revised terms.
